At Seren Vitae Retirement Village ("Seren Vitae", "we", "our", or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.serenvitae.com ("the Website") or interact with us.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information
When you submit an enquiry or contact us, we may collect:
 

• Full name

• Email address

• Telephone number

• Physical location (if voluntarily provided)

• Any information you include in your enquiry
   

Website Usage Information
We may automatically collect information such as:
 

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the Website

• Referral website

• Date and time of your visit
   

This information helps us improve our Website and user experience.

2. How We Use Your Information

We use your information to:
 

• Respond to your enquiries

• Provide information about Seren Vitae Retirement Village

• Arrange appointments or village tours

• Improve our Website and services

• Communicate with prospective residents

• Send updates where you have requested them

• Comply with legal obligations
   

We do not sell your personal information.

3. Cookies

Our Website may use cookies and similar technologies to improve functionality and analyse Website traffic.

Cookies help us:
 

• Remember user preferences

• Improve Website performance

• Understand visitor behaviour

• Enhance your browsing experience
   

You may disable cookies through your browser settings; however, some features of the Website may not function correctly.

4. Analytics

We may use third-party analytics services, such as Google Analytics, to understand how visitors use our Website.

These services may collect information including:
 

• Device information

• Browser information

• Pages visited

• Session duration

• General geographic location
   

This information is aggregated and does not normally identify you personally.

5. Sharing Your Information

We may share your information only where necessary:
 

• With trusted service providers who help operate our Website

• With professional advisers where required

• Where required by law

• To protect our legal rights
   

We will never sell or rent your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:
 

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure
   

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:
 

• Respond to your enquiries

• Provide requested services

• Meet legal or regulatory obligations

• Resolve disputes

• Enforce our agreements
   

When no longer required, information is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, including the Protection of Personal Information Act (POPIA), you may have the right to:
 

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Object to certain processing

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator
   

To exercise these rights, please contact us using the details below.

9. Third-Party Websites

Our Website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

10. Children's Privacy

Seren Vitae Retirement Village is intended for adults and prospective residents aged 55 and older.
We do not knowingly collect personal information from children under the age of 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Your continued use of the Website constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Seren Vitae Retirement Village
Website: www.serenvitae.com
Email: info@serenvitae.com
Telephone: +9 0533 821 1683